People
This pillar acknowledges the connection between brands and people as consumers and employees. It is important that brands relate to their consumers by monitoring trends associated with their generation. According to the Cambridge Dictionary, a generation is a group of people who were born generally around the same time and have experienced similar world events. Gen Z is the generation that was born between 1997-2012, grew up with the development of the iPhone and social media as well as both the Ebola and COVID-19 outbreaks (Eldridge, 2023). This generation has been found to more liberal than previous generations, with 60% agreeing that same-sex couples should adopt children and more ethically-conscious with about 65% stating that they would try to find the sources of products before they purchase them and approximately 80% claiming they would not buy products from brands attached to controversy (Francis & Hoefel, 2018).
Studying consumer behaviour trends in this generation can help brands determine how they can attract them (Keever et al, 2021). Gen Z places high value on ethics, authenticity and diversity so one would assume that if a brand is to effectively market itself to this generation, it would have to prioritize these elements (Francis & Hoefel, 2018). Brands must be transparent with their trade practices as well as advocate for diversity within their workspaces and in their marketing to consumers. They must also be involved in environmental restoration and develop sustainable methods within the brand to help portray themselves as desirable to Gen Z because they are more conscious of climate change and are actively fighting to stop it (Keever et al, 2021). Lastly, a presence online in both the social media and e-commerce spaces could have a positive impact on brands as this could help them reach a larger consumer base. According to the Statista Research Department (2022), about 67% of Gen Z consumers in the UK aged 18-24 purchased fashion goods online in the second quarter of 2022.
Guide Beauty, an American cosmetic brand that provides accessible makeup tools for people with dexterity and motor disabilities is a great example. Their Guide Wand tool has a finger rest and round handle for steadier application and a precision tip that curves to fit eye contours. They are inclusive, vegan and cruelty-free and use Tiktok amongst other platforms to promote their products to Gen Z consumers (Guide Beauty, 2023:Vogue, 2022).
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Statista Research Department, 2022. Share of shoppers buying clothing and shoes online in the United Kingdom (UK) in the 2nd quarter 2022, by generational cohorts. [Online]
Available at: https://www.statista.com/statistics/1337816/online-fashion-shoppers-by-generation-uk/#statisticContainer
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